RETURNS INFORMATION

 

Returns policy:

If you wish to return goods purchased it must be as soon as possible and have adequate reasons for any potential return. We will review each order to confirm the cost of goods only and to either issue a credit note or full refund, but not any delivery charges. The cost of returning any items is the responsibility of the customer. Items must be returned in their full original packaging. Please note that with the exception of faulty merchandise. Please note that a refund will only take place after the goods have been returned, inspected and deemed to be in a suitable condition. For furniture items that require a two-man uplift you will be required to pay an uplift charge. This charge may be higher than the original delivery charge as the initial delivery cost is subsidised by Paul Edwards Interiors. Please not we do not accept returns for items that have been made to order or assembled so please thoroughly check goods prior to assembly. We also do not accept refunds for surplus items such as wallpaper rolls or multiple purchase orders that will inevitably lead to customers returning some items. A member of our team will contact you to discuss the quickest and most efficient way for you to return your products. Please note that there will be no charge for any return if the delivered goods are faulty or if the items do not match your order correctly. In these instances replacement products will be delivered as soon as the items are available. 
 

No returns will be accepted on flat pack items on which has been assembled (this includes damage items).
We request you to fully check the item (s) before you start to assemble.


It is the company management discretion for all returns including those in the stated returns information and returns that do not meet these parameters. 

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© 2019 Paul Edwards Interiors. All Rights Reserved.

Paul Edwards Interiors trading under EAST 2 WEST FURNITURE COMPANY LTD.
Registered office: Abbott House, Trinity Lane, Hinckley, LE10 0BL 
VAT no. GB 822 537 340